Channels
Who | Channel |
|---|---|
Free plugin users | The support forum for Mass Custom Fields on WordPress.org: [WPORG_SUPPORT_FORUM_URL] |
Pro, Business and Agency customers with an active license | Email: [SUPPORT_EMAIL] |
Everyone | The documentation, starting with Before you ask for help |
Paid plans do not include phone or live chat support.
Response expectations
These are targets, not guarantees.
Channel | First response target |
|---|---|
WordPress.org forum (best effort) | [RESPONSE_TIME_FORUM] |
Email, Pro | [RESPONSE_TIME_PRO] |
Email, Business | [RESPONSE_TIME_BUSINESS] |
Email, Agency | [RESPONSE_TIME_AGENCY] (priority: [YES_OR_NO]) |
Support hours: [SUPPORT_HOURS_AND_TIMEZONE].
What support covers
- Installing, activating and licensing the plugin.
- Questions about how documented features work.
- Bugs in the plugin, with steps to reproduce.
- Compatibility problems with current WordPress, PHP and database versions in the documented requirements.
What support does not cover
- Custom development, theme or code customization, or building your site for you.
- Problems caused by third-party plugins, themes, hosting or custom code, beyond helping to identify the cause.
- Content, SEO results or search ranking of pages you generate, and output from AI providers you connect with your own keys, including their costs and policies.
- Restoring data deleted from your own database. Keep backups.
- Versions of WordPress, PHP or the database below the documented requirements.
Before you write
Open Settings › Health in the plugin, note the plugin, WordPress, PHP and database versions, and what you expected compared with what happened. See Before you ask for help in the documentation. Do not send passwords or API keys.
When a license ends
Updates and email support stop when a license or trial expires. The forum and the documentation stay open. Your data and your site keep working as described on the product page.
Contact
[COMPANY_LEGAL_NAME] · [SUPPORT_EMAIL]